How to Add a Floating Chat Widget to WordPress with Chaty

Are you looking for a way to chat with your visitors to help answer questions? If so, try the Chaty plugin. It supports all of the popular chat platforms like Facebook Messenger, WhatsApp, Tik Tok, and more.

Did you know that 38% of customers are more likely to purchase from a website that offers live chat support?

Many businesses need a way for customers to ask questions, and a floating chat widget is one of the best ways to do it. Just keep in mind that this is not a chatbot, and there must be a real human ready to talk to customers.

Today, I will demonstrate how to add a floating chat widget with Chaty.

Why Have A Chat in WordPress?

A lot of websites offer a chat window to communicate with customers because it can help improve sales.

Visitors have questions when shopping online, especially when it is for a service. You can try pointing them to pages with the information, but let’s face it, there are people that want to talk to a real human.

That’s where a chat window comes in.

It allows you to openly communicate with visitors using a variety of platforms. It’s convenient to the customer and free to set up as a business. Of course, you will need to make sure someone is always available during business hours.

If you sell a service or product on your website, offering a live chat can do wonders for your business.

How to Add A Floating Chat Widget in WordPress with Chaty

Step 1: Install Chaty

Chaty is a chat plugin that allows you to use a variety of popular chat platforms to communicate with visitors. It offers multiple ways to customize the appearance of the chat widget so it will fit in on any website.

Most importantly, it has an area for you to display a Call-to-Action (CTA) to make sure visitors use the window. It’s a powerful asset when the agent on the other side is trained to make sales, so be sure to have them prepare that sales pitch.

Let’s start by clicking on Plugins and selecting the Add New option on the left-hand admin panel.

Search for Chaty in the available search box. This will pull up additional plugins that you may find helpful.

Scroll down until you find the Chaty plugin and click on the “Install Now” button and activate the plugin for use.

Note: Be aware that there are actually two plugins made by the same creator that will appear. The other plugin, My Sticky Elements, is a much broader plugin that has a variety of sticky elements including chat. It’s a great option if you prefer sticky over floating.

Upon activation, you will be asked to subscribe to the plugin’s newsletter. Feel free to skip it or accept. It will have no impact on the plugin.

Step 2: Create A New Widget

The plugin has a lot of options, and it’s up to you which one(s) you will use. To put it simply, all you need to do is pick the platforms you want to use and they will appear in the widget.

So no, there is no coding involved.

On the left-hand admin panel, click on Chaty and select the Create New Widget option.

At the top, you will find a name section. Since you can create multiple widgets, I would recommend using the name of the platform you choose.

For instance, if you choose WhatsApp, name it WhatsApp. Another good detail to include would be the color.

Below this, you will see the full selection of platforms that the plugin supports. You have 22 in total with 8 custom slots available for you to fill in if necessary.

The process for each one is very similar with the only main difference being the platform details.

Note: In the free version, you are limited to two options. The pro versions support unlimited.

Hover over the icon to see the name and choose the ones you want to use.

You will be able to enter your phone information below, and you can use the checkboxes to decide if the window will appear on the desktop or mobile view.

You can also customize what the “Hide” button will say when a visitor hovers over it.

Note: If you do not enter a phone number, the widget will not appear.

Step 3: Customize the Wizard

Next, you need to start customizing the widget’s appearance. This section is very simple, just go down the lost of options and pick what suits your website.

One issue you may run into is the color. Unfortunately, the developers locked custom color behind the Pro version, thus you are limited to the default colors. There is a good selection, but this may prevent you from perfectly matching the rest of your theme.

Below this, you find additional options like the position of the screen it willappear on, the Call-to-Action (CTA), textcolor, and more. One of the more unique options is the animation selection. and you can pick from eight animation effects.

Simply go through the rest of the settings and pick the best option for your website. You can edit these at any time in case you want to make a change.

Step 4: Triggers & Targetting

The final section is to help you better target your visitors. This might sound complicated, but it’s really just a set of toggle switches.

For instance, the most popular choice is to have it pop up when a visitor is about to leave the page. This might make them not leave and interact with the chat. It can actually help your sales team make a sale.

Another example would be setting it up to appear as the user begins scrolling down the page or after a certain amount of time has passed. You can also set up country tracking, which just means that only selected countries will have the option to use the chat.

You will also find some scheduling options. This is how you set up the chat to only be active during work hours. After all, you want visitors to receive a response ASAP. The longer it takes, the less likely they will wait.

After this, click on the “Save Changes” button at the bottom.

You can then view the chatbox on your website. Congratulations on setting up the Chaty plugin in WordPress.

Have Staff At the Ready

Setting up live chat is a great way to boost sales, but it does mean you need to have staff members ready to assist with online questions. All of the benefits of live chat can be eliminated if no one can reply to a message.

In fact, it can actually be worse than not offering live chat in the first place. If a customer thinks your service is bad, they will not come back. They may even tell their friends and co-workers to avoid the service entirely.

Thus, you really need to have a trained sales team ready to go. And if you support multiple languages, make sure someone is available for those.

Have you noticed a sales increase since adding a live chat to WordPress? How many staff members do you have assigned to online questions?

The post How to Add a Floating Chat Widget to WordPress with Chaty appeared first on GreenGeeks.