外贸英语-客户接待

Task 1 Making An Appointment约见会面

【Vocabulary】

1.request a meeting with sb.请求与某人会面

2.at your convenience在您方便的时候 /kənˈviːniəns/

3.go over these details讨论细节

4.schedule a time to meet安排见面时间 /ˈskedʒuːl/

5.take a message留言

6.out of office不在办公室

7.cancel the appointment取消会面 /ˈkæns(ə)l/

8.free/available有空的/əˈveɪləb(ə)l/

【Sentences】

[Ask for an appointment请求会面]

1.I would like to request a meeting with you at your earlist convenience.

我想尽早在您方便时和您见一面。

2.If you are free, I’d like to meet with you tomorrow.

如果您有空，我想明天跟您见个面。

3.Let’s get together next week to go over these details in person.

我们下星期碰个面，当面讨论一下这些细节吧。

[Ask about the availability询问空余时间]

4.Could we schedule a time to meet during those two weeks.

我们可以把见面时间安排在那两周吗？

5.Do you have any free time next morning around 10?

明早十点您有空吗？

6.May I know when you would be free today?

我能知道您今天什么时候有空吗？

7.I am wondering whether/if you are free available next morning?

我想知道您明早有空吗？

[Set time or place约定时间/地点]

1.Shall we make it at...?

2.Is it possible to make it at...?

3.Let’s say...?

4.Is....ok for you?

5.Do you mind...?

[YOU MAY HEAR]

1.I am sorry he is out of office at the moment. Would you like me to take a message.

抱歉他现在不在办公室，你要我留言吗？

3.Be there or be square.

不见不散。

[Cancel an appointment取消会面]

1.I’m sorry but I have plans.

对不起，我有安排了。

2.I’d love to go, but I’m busy on Friday.

我很愿意去，但是周五我很忙。

3.Sorry, due to some unforeseen /ˌʌnfɔːˈsiːn/ business, I will be unable to keep our appointment for tomorrow afternoon.

抱歉，由于一些无法预知的事情，我不能赴我们明天下午之约了。

4.Would it be possible to arrange another time later in the week?

能不能在这周晚些时候再安排一个时间?

5.Why don’t we make an appointment on Monday？

咱们为什么不下周一约个时间见面呢？

【Dialogue1】

Judy: Hello, High Tech Company, Judy speaking.How can I help you?

Jack: This is Jack calling. May I speak to Mr. Johnson, please?

Judy: Please hold on and I will put you through to his office.

(Waiting...)

Judy: I'm sorry, it appears Mr.Johnson is not available at the moment.

He may have stepped out for lunch.Would you like to leave a message?

Jack: Yes,could I make an appointment with Mr.Johnson on Thursday morning?

Judy: I'm afraid he won't be available at that time.How about Thursday afternoon?

It seems he is available,but I'm not sure.

Jack: Could you ask him to call me back later? It's my new office number 324-0506.

Judy: Of course,Jack. I make sure he will get the message.

【Dialogue2】

Johnson: Hi,Judy, this is Johnson returning your call.

Judy: Hi,Mr. Johnson! I was wondering if we could set up a meeting to discuss some of our new products.

Johnson: Good idea. Let me check my calendar. Are you free on Tuesday morning?

Judy: Sorry, we're expecting a visit from some clients on Tuesday.

I'd prefer Wednesday, if that's all right with you.

Johnson:That works for me!

Judy: Let's say 2 p.m. Is that OK?

Johnson: Great! I'll see you on Wednesday afternoon,then.

Task 2 Meeting at the Airport机场接人

【Vocabulary】

1.traffic jam交通堵塞 /ˈtræfɪk dʒæm/

2.airsick晕机的 /ˈeəsɪk/

3.it’s so kind of you to...你来...真是太好了

4.have a nice time/stay/flight

玩的开心/住的（待的）开心 /旅途愉快

5.smooth顺利的 /smuːð/

6.pick sb. up接某人

7.wander around闲逛 /ˈwɒndə(r)/

【Sentences】

[Recognizing the guests认出客户]

1.If I am not mistaken, you must be our guest Mr.Johnson.

如果我没记错的话，您一定是我们的客人强森先生。

2.Excuse me, are you Mr. hohnson from New Zealand?

请问，您是从新西兰来的强森先生吗?

[Greeting打招呼]

3.How do you do?/How are you doing?你好吗？

4.It’s such a pleasure to meet you.很高兴见到你。

5.I’ve heard so much about you.久仰大名。

6.How about your flight?您旅途怎么样？

Have you had a pleasant journey?您旅途愉快吗？

7.You must be very tired after such a long flight.

经过长途飞行你一定很累了。

8.How long will you intend to stay?

请问您准备在此逗留多久?

9.Shall we start for the hotel and help you check in?

我们动身去酒店，帮您办好入住手续好吗?

[Topics on the way to hotel路上闲聊]

10.Is this the first time for you to come to China?

这是您第一次来中国吗？

11.What do you think of this city?

您觉得这座城市怎么样?

12.Do you have any plans to wander around somewhere these days?

这些天你有计划去哪里逛逛吗？

13.We have reserved a room at a five-star hotel for you for one week.

我们在一家五星级酒店帮您预定了一周的房间。

14.Here is a copy of itinerary /aɪˈtɪnərəri/ we have worked out for you.

Would you please have a look at it?

这是我们为您拟定的活动日程安排。请过目好吗？

【Dialogue】

Judy: Excuse me, but are you Mr. Johnson?

Johnson: Yes, that’s me, and you are...

Judy: I’m Judy, the assiatant manager from Greenpass. I’m here to meet you.

Johnson: Pleased to meet you, Judy. Thank you for coming to pick me up.

Judy: Pleased to meet you too, Mr. Johnson. Welcome to Nanjing. Is this your first trip to China?

Johnson: No, I visit China frequently. I often go to Guangzhou and Shanghai, but this is indeed my first trip to Nanjing. I consider it a great honor to be invited by you to visit this beautiful city.

Judy: Our pleasure to have you here. And we will do our best to help you enjoy this trip.

Johnson: Thank you, Judy. I’m sure I will have a wonderful time in Nanjing.

Task 3 Entertaining the Clients会餐

【Vocabulary】

1.invite you to a dinner邀请您吃晚餐

2.allergic过敏的 /əˈlɜːdʒɪk/

3.special dishes/Specialties /ˈspeʃəltiz/特色菜

4.prefer更喜欢

5.make oneself at home/help oneself就像在自己家一样/自便

6.hospitable好客的 /hɒˈspɪtəb(ə)l/

7.considerate体贴的，周到的 /kənˈsɪdərət/

8.toast /təʊst/ to your health and success in business

祝您身体健康，生意兴隆

【Sentences】

1.I wonder if you have had any plans tonignt?

我想知道您今晚是否有安排了。

2.May I invite you to a dinner?

我可以邀请您吃晚餐吗？

3.What kind of food do you like, Chinese or American?

您喜欢吃什么菜，中式还是美式的？

4.Which do you prefer, Brandy, Mao-tai or Wine?

您更喜欢哪一种酒，白兰地，茅台还是葡萄酒？

5.We believe in long-term cooperation with your company because we view the future as bright.

我们信任与贵公司的长期合作，因为我们认为未来是光明的。

【Dialogue】

Judy: Hello,Mr.Johnson. Have you got anything on for this evening?

Johnson: Not yet.

Judy: We want to invite you to go out for a dinner with us.

Johnson: Thank you,I am very delighted to go with you.

Judy: Do you prefer Western food or Chinese food?

Johnson: Chinese food would be fine. I have heard Chinese food is widely known for its variety and abundance.

Judy: Yes, there are eight great cuisines and they have many differences in their formation due to the geography, climate, natural resources, and eating habits of the specific area.

Johnson: Wow,it is very interesting.I can hardly wait to taste the delicacies.

Judy: What about trying Beijing Roast Duck of Quanjude Restaurant today?

Johnson: It's fantastic, thank you.

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That's all

Thanks

Jenny