HRBP

1. Job content of HRBP

HRBP is comprised of 6 roles: strategic partner; Process Operator; Change agent; Solution Collector; Relationship manager;  Core Value enabler ( Strategic partner, Employee Champion, Administrative expert, Change agent)

2. How to become a successful HRBP?

Understand business: get to know the position of the company in its sector; get to know the process in the business unit; get to know the goals, difficulties in the business unit. 

HR expert: get to know the employees in the business unit; identify their needs; talent management in talent retention, talent development, Individual development plan, incentive plan, recruitment plan, employee engagement activities, such as engagement survey, outing, annual party, etc.

Skills: leadership skill, coach skill, communication skill, data analysis skill, etc.

3. HRBP tools

a. six boxes:

Mission/ Goal - Do the company have a clear goal? Do the employees understand and commit to the goals?

Structure/ Organization - How does the organization delegate work? Are Human Resource allocated properly?

Relation/ Process - How is the coordination mechanism like? Is there any issue reported when lack of communication?

Award/ Incentive - Are incentive plans in place and generating positive results?

Support/ Tool - How is the system and process operating?

Management/ Leadership - Supervise 5 boxes operate normally. Take measures when an issue arises.

b. Three axes

It's an activity adopted to help workers ( managers, employees) to identify and solve the issue in real time. Usually this activity will be conducted in 3-4 days.

c. GAPS 

Goal  --> Analyze --> Problem --> Solution

Go for the should --> Analyze the IS --> Pin down the cause --> Select the solution

Identify goals, then analyze the current situation and find the root cause of the gaps, and then design solutions to fill a gap.

d. KANO -- 5 needs: 

basic needs - should meet, otherwise customer satisfaction will be low

nice to have needs - customer satisfaction will be higher if provided " Nice to have" needs; It is still ok if not provided.

Exceed expectation needs - customer will show loyalty

no differentiating needs - no change with/ without provided

reverse needs - customer satisfaction will go down if provided

How to operate KANO: through the survey to classify the needs, eliminate reverse and no differentiate needs, ensure that basic needs are provided and add exceed expectation needs to increase customer loyalty.

step1: identify customer needs

step2: design survey form

step3: conduct survey

step 4: build quality model by sorting out the result of the survey

step 5: analyze quality model and identify specific index in quality model

e. HCD 

Hope - Communication - Do

When an organization aims to transition, it should make its hope clear and then communication has to be done through different channels, then do the detailed tasks to champaign the transition.